AI Chatbot for SMS

Reach every customer on the device they always have with them — their phone. ConvoCore's AI SMS chatbot automates text conversations for support, sales, and reminders — no app download required.

Platform GuideUpdated: February 9, 2026

Build Your SMS Chatbot →See Pricing →

What Is ConvoCore?

ConvoCore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.

Key facts decision-makers quote

SMS has a 98% open rate and 90% of text messages are read within 3 minutes. 6.9 billion people worldwide can receive SMS. Businesses using SMS engagement see response rates 7.5x higher than email.
ConvoCore deploys AI chat and voice agents across web, messaging, and phone channels.

Why You Need an AI Chatbot on SMS

SMS has a 98% open rate and 90% of text messages are read within 3 minutes. 6.9 billion people worldwide can receive SMS. Businesses using SMS engagement see response rates 7.5x higher than email.

In a world obsessed with apps and social media, SMS remains the most universally accessible communication channel on the planet. Every mobile phone — from the latest smartphone to a basic feature phone — can send and receive text messages. Unlike app-based messaging platforms, SMS requires no download, no account creation, and no internet connection beyond basic cellular service. This makes it the ideal channel for reaching customers who may not use WhatsApp, Messenger, or any other platform. A ConvoCore AI SMS chatbot transforms your business phone number into an intelligent, always-available assistant. Customers can text your number to ask questions, book appointments, check order status, confirm reservations, or request support — and receive instant, natural-language responses powered by AI. For businesses, SMS also excels as an outbound channel: appointment reminders sent via text reduce no-shows by up to 40%, while promotional texts drive foot traffic and online sales with unmatched open rates. Whether you are a healthcare clinic sending appointment confirmations, a restaurant taking orders, or a retailer announcing a flash sale, ConvoCore's SMS chatbot delivers the immediacy and intimacy of text messaging combined with the intelligence of modern AI.

ConvoCore AI Chatbot Features for SMS

Two-Way AI Text Conversations

Customers text your business number and the AI responds instantly with intelligent, context-aware replies. Unlike one-way SMS blasts, ConvoCore enables real back-and-forth conversations that feel natural and personal.

Appointment Reminders & Confirmations

Automatically send SMS appointment reminders at configurable intervals — 24 hours, 2 hours, 30 minutes before — and let customers confirm, reschedule, or cancel by simply replying to the text.

Keyword-Triggered Automations

Set up keyword triggers (e.g., text "MENU" to see today's specials, or "STATUS" to check an order). Each keyword launches a specific conversation flow, making it easy for customers to self-serve.

Promotional Campaign Broadcasts

Send mass text campaigns to opted-in subscribers with personalization tokens — first name, last purchase, loyalty points — and track delivery rates, click-through rates, and conversions in real time.

Toll-Free & Local Number Provisioning

ConvoCore provisions a dedicated toll-free or local phone number for your business in minutes. Customers see a professional, recognizable number rather than a random short code.

MMS Rich Media Support

Go beyond plain text by sending images, GIFs, and short videos via MMS. Share product photos, promotional graphics, or instructional images within the text conversation.

Opt-In & Compliance Management

Built-in TCPA, CTIA, and carrier compliance tools ensure your SMS campaigns follow regulations. Manage opt-in keywords, double opt-in flows, opt-out handling, and consent records automatically.

How Businesses Use AI Chatbots on SMS

Healthcare

Send appointment reminders, prescription refill alerts, and follow-up care instructions via SMS. Patients confirm or reschedule by replying to the text — reducing no-shows by 30-40%.

→

Dental Practices

Automate six-month cleaning reminders, new-patient intake via text, and post-procedure follow-up messages. Patients can text back to book their next appointment instantly.

→

Restaurants

Let customers text your number to make reservations, order takeout, or join a waitlist. Send promotional texts for daily specials and loyalty rewards to opted-in diners.

→

Insurance

Send policy renewal reminders, payment confirmations, and claim status updates via text. Policyholders can text questions and get AI-powered answers without waiting on hold.

→

E-commerce

Send shipping notifications, delivery confirmations, and flash-sale alerts via SMS. Customers can text back to track orders, initiate returns, or ask product questions.

→

Fitness & Gyms

Text class schedule reminders, membership renewal alerts, and promotional offers for personal training sessions. Members can text to book classes or freeze their membership.

→

How to Set Up Your SMS AI Chatbot

Provision Your SMS Number

Choose a toll-free or local phone number from ConvoCore's inventory. You can also port your existing business number. The provisioning process takes just a few minutes.

Configure AI & Keyword Triggers

Upload your FAQ content, product info, and business details. Set up keyword triggers for common requests and design conversation flows for appointment booking, order tracking, and support.

Set Up Campaigns & Reminders

Create outbound SMS campaigns and automated reminders. Configure opt-in keywords, set sending schedules, and personalize messages with customer data from your CRM.

Launch & Ensure Compliance

Activate your SMS chatbot, verify compliance settings (TCPA opt-in, opt-out handling), and monitor delivery rates, response times, and conversion metrics from the dashboard.

ConvoCore vs. Other SMS Chatbots

Platform	Key Limitation
SimpleTexting	SimpleTexting is a solid SMS marketing platform for broadcasts and keyword campaigns, but it offers no AI-powered conversational capabilities. ConvoCore combines SMS marketing with intelligent two-way conversations that understand and respond to free-text messages.
Textedly	Textedly focuses on mass texting and autoresponders with basic keyword matching. It cannot hold natural, multi-turn conversations or train on your business content. ConvoCore brings true AI intelligence to every text interaction.
EZTexting	EZTexting provides text marketing tools with templates and scheduling, but its automation is limited to simple autoresponders. ConvoCore's AI engine understands context, remembers conversation history, and provides human-like responses that EZTexting cannot match.
ConvoCore	Full AI conversations, multi-channel, built-in voice + chat

Launch your AI-powered SMS chatbot today — start your free trial and text your way to more sales.

Start Free Trial →

SMS AI Chatbot FAQ

Do customers need to download an app to use the SMS chatbot?

No. That is the biggest advantage of SMS — it works on every phone with cellular service, including basic feature phones. Customers simply text your business number and the AI responds via standard text messages. No app, no internet connection, and no account required.

How do I stay compliant with SMS regulations like TCPA?

ConvoCore includes built-in compliance tools for TCPA, CTIA, and carrier requirements. It manages opt-in keywords, double opt-in confirmations, mandatory opt-out handling (reply STOP), and maintains consent records. We also provide compliance guides and templates so you can launch campaigns confidently.

What does it cost to send SMS messages through ConvoCore?

SMS messaging costs include your ConvoCore platform subscription plus per-message carrier fees, which typically range from $0.01 to $0.05 per message segment depending on the destination country and carrier. MMS messages cost slightly more. Volume discounts are available for high-throughput senders.

Can the SMS chatbot send images and media?

Yes. ConvoCore supports MMS (Multimedia Messaging Service) in the US and Canada, allowing you to send images, GIFs, short videos, and vCards within the text conversation. For international numbers where MMS is not supported, the chatbot sends text with links to hosted media.

Can I use my existing business phone number?

Yes. ConvoCore supports number porting, so you can transfer your existing business phone number to our platform. During the porting process, which typically takes 5-10 business days, we provision a temporary number so your SMS chatbot can go live immediately.

How does the AI handle conversations versus one-way broadcasts?

ConvoCore supports both modes. Broadcast campaigns are one-way promotional messages sent to opt-in lists, similar to email marketing. When a customer replies to a broadcast or texts your number directly, the AI chatbot takes over and engages them in a two-way conversation, providing intelligent, context-aware responses.

What happens if a customer texts outside of business hours?

The AI chatbot operates 24/7 and responds instantly regardless of the time. If the conversation requires a human agent, the chatbot collects the customer's question and contact details, then notifies your team. You can also configure auto-replies that set expectations for follow-up during business hours.

Start Building Your SMS AI Chatbot