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Latest insights, news, and updates on AI agents, voice technology, and conversational AI.
What Businesses Actually Use AI Agents For in 2026
We studied 285,397 real business AI conversations from Q1 2026. Here is what companies actually use AI agents for, which industries show up most, and why most chats are short.
The Best Value LLMs for Text AI Agents in 2026
We ran 108 live turns on real hotel and venue agents — prompts plus knowledge bases, not toy chat. Here is which cheap models actually hold up, what they cost, and which ones to skip.
Q1 2025 Ecommerce AI Agent Benchmark: Retail, Jewelry, and WhatsApp-Led Conversations
A Q1 2025 benchmark on ecommerce AI agent usage, with a focus on retail depth, jewelry demand, and the outsized role of WhatsApp.
Q1 2025 AI Agent Benchmark: 318,728 Business Conversations Analyzed
A Q1 2025 benchmark based on 318,728 business AI conversations across web chat, messaging apps, and voice, including channel mix, conversation depth, and duration patterns.
Q1 2025 AI Agent Industry Benchmark: 50,531 Classified Business Conversations
Industry-level benchmark of how businesses used AI agents in Q1 2025, based on 318,728 total conversations and 50,531 taxonomy-classified conversations.
Q1 2025 Hotel and Car Rental AI Agent Benchmark
A focused Q1 2025 benchmark on the two largest identified AI agent verticals in the dataset: hotels/resorts and car rental.
Q1 2026 AI Agent Industry Benchmark: 25,366 Classified Business Conversations
Industry-level benchmark for Q1 2026 based on 285,397 total conversations and 25,366 industry-classified conversations.
Q1 2025 Healthcare AI Agent Benchmark: Dental and Medical Clinics
A focused Q1 2025 benchmark on healthcare AI agent usage, led by dental and medical clinic conversations.
Q1 2026 Hotel and Car Rental AI Agent Benchmark
A focused Q1 2026 benchmark on hotel/resort and car rental AI conversations.