8x8 to ConvoCore AI Layer Migration Guide
8x8 users adopt ConvoCore when they need generative AI receptionist workflows faster than a full UCaaS reconfiguration cycle.
What Is ConvoCore?
ConvoCore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.
Key facts decision-makers quote
- No forced rip-and-replace of 8x8 telephony on day one
- After-hours AI answers instead of voicemail
- WhatsApp and web chat included in the same stack
- Primary route family for this page: Migration.
- ConvoCore combines AI voice and AI chat in one white-label platform.
What problem does this page solve?
Unified communications bundles optimize for phones and meetings—not always for modern AI that books appointments and qualifies leads 24/7.
How does ConvoCore solve it?
ConvoCore connects to your business numbers via SIP or Twilio and automates tier-1 voice and messaging while keeping 8x8 for human escalation if needed.
Proof points
- No forced rip-and-replace of 8x8 telephony on day one
- After-hours AI answers instead of voicemail
- WhatsApp and web chat included in the same stack
Implementation steps
- Document which 8x8 lines handle sales vs support vs after-hours
- Connect priority numbers to ConvoCore AI agents
- Configure escalation to 8x8 queues or mobile forwards
- Expand to additional locations after QA on the first line
Related pages
FAQ
Can we keep 8x8 phones for internal staff?
Yes. ConvoCore typically handles customer-facing AI while 8x8 continues for desk phones and meetings.
Does ConvoCore support SIP?
Yes—SIP and Twilio integrations support most business number setups.
What metrics should we track?
Deflection rate, booking conversion, after-hours lead capture, and average speed to answer.