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White Label AI Answering Service for Agencies and Call Centers

A white label AI answering service lets an agency or call center sell 24/7 phone answering under its own brand while an AI platform handles the calls. Unlike reselling a human answering service, there are no operator seats to staff and capacity scales by concurrent lines. Convocore supplies the voice agents, phone numbers, client accounts and branded portal.

Guide
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Key facts decision-makers quote

  • Your cost per answered minute is a $0.02 platform fee plus the speech and telephony providers you choose, which the pricing page lists per provider. That figure is known before you quote, so a flat monthly answering plan can be priced with a margin you control.
  • Website visitors expect fast answers; delayed replies lose qualified demand.
  • Ground AI answers in your live pages and docs, then escalate when confidence is low.
  • Measure lead quality and containment, not raw chat volume.

The problem businesses face

  • Human answering services bill per minute with margins that disappear on long calls.
  • Overflow and after-hours coverage is the hardest shift to staff and the easiest to automate.
  • Resold call centers expose their own brand in scripts, emails or portals.
  • Call notes arrive by email instead of landing in the client's CRM or calendar.
  • Adding a new client means onboarding operators instead of cloning a configuration.

What the research shows

Traditional white label answering means reselling another company's operators: you pay per minute or per call, and quality depends on staff you never meet. An AI answering service changes the cost structure. You pay a flat platform fee, then per-minute usage that you can calculate in advance. On Convocore the White Label plan ($199/month, or $133/month billed annually) includes 10 concurrent call lines and 3 phone number slots across up to 20 client accounts. White Label Elite ($349/month) raises that to 25 concurrent lines and unlimited clients. Each client gets its own agent, knowledge base, call log and analytics, so one client's data never appears in another's account. This model suits existing answering services that want an after-hours or overflow tier, and agencies adding phone coverage to a chat or marketing retainer.

What to look for

Capacity by concurrent line
10 concurrent calls on White Label and 25 on Elite, shared across your clients, with no operators to schedule.
One account per client
Separate agents, knowledge bases, numbers and analytics per sub-account, managed from your agency dashboard.
Message taking and live transfer
The agent takes structured messages, books appointments, or transfers to an on-call number based on rules you define per client.
Call summaries where clients work
Transcripts and AI summaries are stored per call and can be pushed to CRMs and calendars through integrations, webhooks or the API.
Your pricing, no revenue share
Charge per minute, per call or a flat retainer. Convocore bills you the platform fee and usage only.

What this means in practice

Your cost per answered minute is a $0.02 platform fee plus the speech and telephony providers you choose, which the pricing page lists per provider. That figure is known before you quote, so a flat monthly answering plan can be priced with a margin you control.

How to Get Started

  1. Choose White Label or White Label Elite based on client count and concurrent call volume.
  2. Brand the portal with your domain, logo and colors.
  3. Create a client sub-account and load the call script inputs: hours, services, escalation contacts.
  4. Assign a phone number or connect the client's existing number by forwarding.
  5. Set message, booking and transfer rules, then run test calls before going live.

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Related Resources

White label AI platform overview →Convocore pricing →White label pricing explained →White label AI receptionist →White label AI voice agent platform →AI answering service for business →AI phone answering service →Guides, tips, and case studies →

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Frequently Asked Questions

How is a white label AI answering service different from a white label call center?

A white label call center resells human operators billed by the minute. A white label AI answering service resells software agents: capacity is limited by concurrent lines rather than staff, and cost per minute is fixed by the providers you select.

Can an existing answering service use this for overflow?

Yes. A common setup forwards after-hours or overflow calls to the AI agent and keeps human operators for daytime or complex calls.

How many calls can run at the same time?

The White Label plan includes 10 concurrent call lines and White Label Elite includes 25.

Do clients get their own login?

Yes. Each client can log in to your branded portal to review calls, transcripts and analytics for their account only.

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