AI Customer Service for Travel — Booking Support at Scale

Travel businesses handle 800+ support inquiries daily about bookings, cancellations, itinerary changes, and travel requirements — 70% of which are routine questions that could be automated. Peak travel seasons create support backlogs, and international travelers need help across time zones. AI customer service answers booking questions instantly, processes cancellations, and provides travel information 24/7 in 30+ languages.

Industry GuideUpdated: February 8, 2026

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Why Travel Needs This

ConvoCore's travel-specific AI agents integrate with your booking systems to check reservations, process cancellations, explain policies, and answer travel questions. The AI learns from your booking terms, cancellation policies, and destination guides to provide accurate information. For complex itinerary changes or refunds, it routes to human agents with full booking context, ensuring customers get expert help when needed.

The Problem

High inquiry volume during peak seasons overwhelms support teams
International travelers need help across time zones
Repetitive booking and cancellation questions consume agent time
Language barriers limit support for non-English speakers

Key Features

Booking & Reservation Management

AI checks booking status, processes cancellations, explains policies, and handles modification requests via booking system integration.

Travel Information & Requirements

Answers questions about visas, travel documents, destination guides, and local requirements by accessing your knowledge base.

Multi-Language Support

Provides support in 30+ languages to serve international travelers in their preferred language automatically.

Itinerary Assistance

Explains flight details, hotel confirmations, and activity bookings, and helps travelers understand their itinerary components.

ROI & Results

Travel businesses using AI support reduce ticket volume by 55-70% and improve response time from 4 hours to under 1 minute. Customer satisfaction increases by 20-30% due to instant, multilingual support.

How to Get Started

Connect ConvoCore to your booking system (Amadeus, Sabre, or custom platform)
Upload cancellation policies, destination guides, and travel requirement information
Configure AI workflows for bookings, cancellations, and travel questions
Deploy on website, WhatsApp, and email with multi-language support enabled

Handle travel inquiries 24/7 in 30+ languages with ConvoCore — start free

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Related Resources

Multilingual AI Customer Service →AI Receptionist for Travel →ConvoCore Blog — Guides, Tips & Case Studies →

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Frequently Asked Questions

Can AI process refunds and complex cancellations?

AI handles standard cancellations per your policy. Complex refunds, partial cancellations, and insurance claims are routed to human agents with full booking context.

How does AI handle last-minute changes?

AI checks availability and policy rules. Simple changes are processed automatically; complex itinerary modifications are escalated to agents with real-time availability data.

What languages does AI support?

ConvoCore supports 30+ languages including Spanish, French, German, Mandarin, Japanese, Arabic, and Portuguese. AI detects language automatically or customers can choose their preference.

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