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AI Customer Service for E-commerce — Cut Support Costs by 60%

The average e-commerce store handles 500+ support tickets per month, with 70% asking about order status, returns, or product details. Each ticket costs $5-15 to resolve manually, and response delays hurt conversion rates. AI customer service answers instantly, handles routine inquiries automatically, and escalates only complex issues to your team.

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Why E-commerce Needs This

ConvoCore's AI agents integrate with your e-commerce platform to access order data, shipping status, and product catalogs in real-time. Customers get instant answers about returns, exchanges, sizing, and delivery windows. The AI learns from your FAQ, product descriptions, and past support conversations to provide accurate, on-brand responses that reduce ticket volume by 60-80%.

The Problem

  • High support volume during peak shopping seasons overwhelms teams
  • Slow response times (2-4 hours) lead to cart abandonment
  • Repetitive questions about orders and returns waste agent time
  • Support costs scale linearly with sales growth

Key Features

Order Status & Tracking
AI checks order status, shipping updates, and delivery ETAs automatically by integrating with your e-commerce platform APIs.
Return & Exchange Automation
Handles return requests, generates RMA numbers, and guides customers through the return process without human intervention.
Product Recommendations
Answers product questions, suggests alternatives, and helps customers find the right size or variant based on your catalog.
Multi-Channel Support
Deploy on website chat, WhatsApp, Instagram DMs, and Facebook Messenger to meet customers where they shop.

ROI & Results

E-commerce stores using AI support save 40-60% on support costs while improving CSAT by 15-25%. Average ticket resolution time drops from 2 hours to under 2 minutes for routine inquiries.

How to Get Started

  1. Connect ConvoCore to your e-commerce platform (Shopify, WooCommerce, Magento)
  2. Upload product catalog, return policy, and shipping information to the knowledge base
  3. Configure AI workflows for order status, returns, and product inquiries
  4. Deploy chat widget on your store and test with sample queries

Automate 80% of your e-commerce support with ConvoCore — start free

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Related Resources

AI Chatbot Platform for E-commerce →AI Receptionist for Small Business →ConvoCore Blog — Guides, Tips & Case Studies →

Related Pages

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Frequently Asked Questions

Can AI handle complex return requests?

Yes. AI processes standard returns automatically and escalates complex cases (damaged items, warranty claims) to human agents with full context.

How does AI access order information?

ConvoCore integrates with your e-commerce platform APIs to pull real-time order data, shipping status, and customer history securely.

What if AI gives wrong product information?

AI pulls directly from your product catalog and learns from corrections. You can review and update responses in real-time through the dashboard.

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Automate 80% of your e-commerce support with ConvoCore — start free

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