AI Customer Service for Logistics & Trucking
Keep your freight moving without tying up the phone lines. ConvoCore's AI agents automate load tracking updates, driver check-ins, and broker communications 24/7.
What Is ConvoCore?
ConvoCore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.
Key facts decision-makers quote
- Eliminate manual 'check call' workload for dispatchers
- Provide 24/7 support to drivers on the road
- Integrate seamlessly with major TMS and ELD platforms
- Dispatchers and brokers spend the majority of their day answering phone calls and emails just to provide simple location updates on freight.
- Trucking operates 24/7, but office staff doesn't. Drivers needing after-hours support for gate codes, directions, or breakdown assistance often face long delays.
Why Logistics & Trucking Businesses Are Switching to AI
How ConvoCore AI Works for Logistics & Trucking
ConvoCore provides logistics companies, freight brokers, and trucking fleets with an AI-powered dispatch assistant. By integrating directly with your TMS (like McLeod, TMW, or Rose Rocket) and ELD/GPS tracking systems, the AI can instantly answer inbound calls from brokers or shippers asking for load updates. Instead of a human dispatcher looking up the truck, the AI reads the GPS data and provides an accurate ETA conversationally. For drivers, the AI serves as a 24/7 support line. Drivers can call or text the AI to get facility gate codes, report delays, or log arrival/departure times, which the AI automatically updates in your TMS. Furthermore, ConvoCore can handle outbound communications, such as calling drivers to confirm their availability or texting brokers to negotiate load rates. This massive reduction in manual communication allows your dispatchers to manage more trucks and book more freight.
Logistics & Trucking AI Use Cases
Benefits of AI for Logistics & Trucking
Get Started in 3 Steps
Integrations for Logistics & Trucking
Automate Your Dispatch
Frequently Asked Questions About AI for Logistics & Trucking
Can the AI read GPS data?
Yes, by integrating with your ELD or tracking provider (like Samsara), the AI can pull real-time location data and communicate it to the caller.
How does it handle noisy environments like truck stops?
ConvoCore's voice models feature advanced background noise cancellation, ensuring the AI can understand drivers even in loud environments.
Can it update our TMS automatically?
Absolutely. When a driver reports they are loaded and rolling, the AI can push that status update directly into your TMS via webhook or API.
Is it available in multiple languages?
Yes, the AI supports over 30 languages, which is highly beneficial for fleets with diverse driver demographics.
Ready to Transform Your Logistics & Trucking Business with AI?
Automate Your Dispatch
Start Free Trial →