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AI Receptionist with Call Transfer — Route to the Right Person

Nothing frustrates callers more than being transferred multiple times or reaching the wrong person. 67% of customer churn is caused by poor call handling. An AI receptionist with intelligent call transfer gets callers to the right person on the first try, every time.

Use Case
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Why Call Transfer Needs This

ConvoCore's AI receptionist asks the right questions to understand caller intent, then transfers to the appropriate person or department. It provides warm transfers with caller context so the recipient knows who's calling and why. No more blind transfers, no more 'Let me transfer you again,' no more lost callers.

The Problem

  • Callers transferred multiple times before reaching the right person
  • Blind transfers with no context — recipient doesn't know who's calling or why
  • Outdated phone trees frustrating callers before they even reach a human
  • Key staff interrupted by calls meant for other departments

Key Features

Intent-Based Routing
Understands why the caller is calling and routes to the correct person or department
Warm Transfer
Provides context to the recipient — caller name, purpose, and key details — before connecting
Fallback Handling
If the target person is unavailable, offers voicemail, callback scheduling, or an alternative contact
Multi-Location Routing
Routes calls across multiple offices or locations based on service area or department

ROI & Results

Poor call routing causes 67% of customer churn. Improving first-call resolution by 10% typically increases customer retention by 5-10%, which translates to significant lifetime value gains.

How to Get Started

  1. Map your team structure, departments, and extensions in ConvoCore
  2. Define routing rules based on caller intent keywords
  3. Configure availability schedules and fallback options
  4. Test transfers and go live with intelligent routing

Route every call perfectly — try ConvoCore call transfer

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Related Resources

AI Call Screening →AI Receptionist for Auto Dealerships →AI Receptionist Pricing →ConvoCore Blog — Guides, Tips & Case Studies →

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Frequently Asked Questions

Can it transfer to cell phones?

Yes. ConvoCore can transfer calls to any phone number — office lines, cell phones, home phones, or even international numbers.

What happens if the person is unavailable?

You configure fallback options: try another team member, offer to schedule a callback, take a detailed message, or provide an alternative contact.

Does it provide caller context during transfer?

Yes. The AI performs a warm transfer, briefing the recipient on who's calling and what they need before connecting.

Ready to Get Started?

Route every call perfectly — try ConvoCore call transfer

Start Free Trial →