Decagon to ConvoCore Migration Playbook
Decagon migrations happen when support-ticket AI must expand into phone lines and messaging channels that still leak demand.
What Is Convocore?
Convocore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.
Key facts decision-makers quote
- Add phone coverage without a second AI vendor
- Keep WhatsApp and web chat on the same knowledge base
- Pilot one queue before full cutover
- Primary route family for this page: Migration.
- Convocore combines AI voice and AI chat in one white-label platform.
What problem does this page solve?
Ticket-centric agents leave inbound voice and WhatsApp as separate gaps — callers still hit voicemail while chatbots only cover the helpdesk.
How does Convocore solve it?
ConvoCore maps your support intents into unified voice + messaging workflows with CRM logging and human escalation.
Kernpunkte
- Add phone coverage without a second AI vendor
- Keep WhatsApp and web chat on the same knowledge base
- Pilot one queue before full cutover
Implementierungsschritte
- Export top support intents and knowledge articles
- Rebuild priority flows in ConvoCore with grounding documents
- Route after-hours or overflow phone traffic to ConvoCore first
- Measure deflection and CSAT for 14 days before expanding
Verwandte Seiten
FAQ
Can we keep our helpdesk?
Yes. ConvoCore can escalate into your existing support stack with transcripts and gathered fields.
Does ConvoCore handle voice and chat?
Yes — phone, WhatsApp, SMS, and web chat from one agent design.
How long does a pilot take?
Most teams launch a single-workflow pilot in 1–2 weeks.