AI Help Desk Automation — Deflect 70% of Tickets

Help desks are overwhelmed with routine tickets — password resets, account lookups, feature questions — that consume 70% of agent time but could be automated. Manual ticket handling is slow, expensive, and doesn't scale. AI help desk automation handles these routine tickets automatically, routes complex issues intelligently, and provides instant answers that deflect inquiries before they become tickets.

Use CaseUpdated: February 8, 2026

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Why Help Desk Automation Needs This

ConvoCore's AI help desk automation integrates with your existing help desk (Zendesk, Freshdesk, ServiceNow) to automatically resolve routine tickets, route complex issues to the right team, and answer customer questions before they submit tickets. The AI learns from your ticket history, knowledge base, and resolution workflows to handle common inquiries automatically. This reduces ticket volume by 70%, cuts resolution time by 50%, and frees your team to focus on high-value customer success work.

The Problem

70% of tickets are routine inquiries that could be automated
Manual ticket handling is slow and doesn't scale
Agents waste time on repetitive questions instead of complex issues
Support costs grow linearly with ticket volume

Key Features

Automatic Ticket Resolution

AI resolves routine tickets automatically (password resets, account lookups, simple questions) before they reach agents, reducing volume by 70%.

Smart Ticket Routing

AI routes complex tickets to the right team based on issue type, customer tier, and expertise required, with proper priority flags.

Pre-Ticket Deflection

AI answers customer questions instantly before they submit tickets, deflecting inquiries that would otherwise require agent time.

Help Desk Integration

Integrates seamlessly with Zendesk, Freshdesk, ServiceNow, and other help desks, creating and updating tickets automatically.

ROI & Results

Companies using AI help desk automation reduce ticket volume by 70% and cut resolution time by 50%. Support costs drop by 40-60% while customer satisfaction improves with instant responses.

How to Get Started

Connect ConvoCore to your help desk system via API integration
Upload your knowledge base, FAQ, and historical ticket data
Configure automation workflows for routine ticket types
Set up smart routing rules for complex issues and monitor performance

Automate your help desk and deflect 70% of tickets — start free

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Related Resources

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Frequently Asked Questions

Which help desk systems does ConvoCore integrate with?

ConvoCore integrates with major help desk platforms including Zendesk, Freshdesk, ServiceNow, Jira Service Management, and others via APIs.

What happens if AI can't resolve a ticket?

AI routes unresolved tickets to your team with full context, diagnostic information, and suggested solutions. Your team reviews and resolves, and AI learns for next time.

How do I ensure AI gives accurate answers?

AI learns from your knowledge base and ticket history. You can review AI responses, provide corrections, and the AI improves over time. Most companies see 85-95% accuracy after initial training.

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