Reduce Customer Support Costs with AI — Save 40-60%

The average cost to resolve a support ticket manually is $15-25, and support costs scale linearly with business growth. Companies spending $100,000+/year on support teams can cut costs by 40-60% by automating routine inquiries with AI. ConvoCore handles 70% of support volume automatically, reducing per-ticket costs from $15 to under $2 while improving response times.

Use CaseUpdated: February 8, 2026

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Why Reduce Support Costs Needs This

AI customer service automates routine inquiries — order status, returns, billing questions, feature explanations — that consume 70% of support bandwidth. The AI answers instantly, processes simple requests automatically, and only escalates complex issues to your team. This reduces ticket volume, cuts per-ticket costs, and frees your team to focus on high-value customer success work that drives retention and upsells.

The Problem

Support costs scale linearly with business growth
Average ticket cost is $15-25 per resolution
70% of tickets are repetitive questions that could be automated
Hiring more agents increases costs without improving efficiency

Key Features

Automated Ticket Resolution

AI handles 70% of routine inquiries automatically, reducing ticket volume and cutting per-ticket costs from $15 to under $2.

Smart Deflection

AI answers questions instantly before they become tickets, deflecting inquiries that would otherwise require agent time.

Efficient Escalation

Only complex issues reach your team, with full context and diagnostic information, reducing resolution time and improving efficiency.

Scalable Infrastructure

AI handles unlimited concurrent conversations without adding headcount, so support costs don't scale with volume growth.

ROI & Results

Companies using AI support reduce costs by 40-60% and cut per-ticket costs from $15-25 to $2-5. A company spending $100K/year on support can save $40-60K annually while improving response times.

How to Get Started

Analyze your support ticket data to identify routine inquiries (70% of volume)
Set up ConvoCore AI agents trained on your FAQ, docs, and support history
Configure automation workflows for common ticket types
Monitor AI performance and adjust escalation rules to maximize deflection

Reduce support costs by 60% with AI automation — start free

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Related Resources

Help Desk Automation →ROI of AI Support →ConvoCore Blog — Guides, Tips & Case Studies →

AI Customer Service for E-commerce — Cut Support Costs by 60% →AI Customer Service for SaaS — Reduce Tickets, Increase Retention →AI Customer Service for Healthcare — Patient Support 24/7 →AI Customer Service for Insurance — Claims & Policy Support →AI Customer Service for Real Estate — Instant Inquiry Response →AI Customer Service for Travel — Booking Support at Scale →

Frequently Asked Questions

How much can I actually save with AI support?

Most companies save 40-60% on support costs. If you spend $100K/year on support, AI can reduce that to $40-60K while handling 70% of inquiries automatically and improving response times.

Will AI replace my support team?

No. AI handles routine inquiries, freeing your team to focus on complex issues, customer success, and retention work. Most teams find AI makes their jobs more rewarding.

What's the ROI timeline?

Most companies see cost savings within 30-60 days. Setup takes 1-2 weeks, and AI starts handling inquiries immediately, reducing ticket volume and costs from day one.

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