ConvoCore vs Freshdesk — Which AI Chatbot Platform Is Better?
Freshdesk is a solid helpdesk platform with ticketing, knowledge base, and basic chat capabilities. But its chatbot (Freddy AI) is an add-on with per-resolution pricing, and there's no voice agent capability. ConvoCore offers AI-first chat and voice at a flat monthly rate.
Quick Verdict: ConvoCore vs Freshdesk
Freshdesk's strength is ticketing and helpdesk management. Their chatbot (Freddy) is a secondary feature that requires their platform as a prerequisite. ConvoCore is an AI-first platform built specifically for intelligent customer conversations across chat and voice, without the overhead of a full helpdesk suite.
Where Freshdesk Falls Short
- Freddy AI is an add-on to existing Freshdesk plans
- Per-agent pricing escalates with team size
- AI chatbot is secondary to their ticketing focus
- No voice agents
Feature-by-Feature Comparison
| Feature | ConvoCore | Freshdesk |
|---|---|---|
| Pricing | $99-$220/month flat | $15-$79/agent/month + AI add-ons |
| AI Focus | Primary product | Add-on to ticketing |
| Voice Agents | Yes | No (separate Freshcaller) |
| White-Label | Yes | No |
| Ticketing | Basic | Enterprise-grade |
| Setup | 5 minutes | Days to weeks |
What ConvoCore Offers
Pricing & Value
Freshdesk Growth + Freddy AI for 5 agents costs $200+/month. ConvoCore provides superior AI chat + voice for $99-$220/month.
Where Freshdesk Shines
- Comprehensive ticketing system
- Good value for basic helpdesk
- Part of Freshworks ecosystem
Who Should Stay with Freshdesk?
Teams deeply using Freshdesk's ticketing, SLA management, and helpdesk workflows where AI chat is a supplementary feature.
How to Switch
- Sign up for ConvoCore free trial
- Set up your AI chatbot with your knowledge base
- Compare performance with Freshdesk's Freddy
- Use ConvoCore for AI chat/voice, optionally keep Freshdesk for ticketing
Get AI-first customer engagement — try ConvoCore free
Related Resources
Related Pages
Frequently Asked Questions
Can ConvoCore integrate with Freshdesk?
Yes. Use ConvoCore for AI front-line chat and escalate to Freshdesk tickets for complex issues.
Does ConvoCore have ticketing?
Basic ticketing and conversation management. For enterprise ticketing, you can keep Freshdesk alongside ConvoCore.
How does pricing compare?
ConvoCore is typically 50-70% less expensive than Freshdesk + Freddy AI combined.
Ready to Switch to ConvoCore?
Get AI-first customer engagement — try ConvoCore free
Start Free Trial →