AI Chatbot with Live Chat Handoff — Best of Both Worlds
The best customer experience combines AI efficiency with human empathy. An AI chatbot handles the 80% of conversations that are routine, then seamlessly hands off the remaining 20% to human agents — with full conversation context so customers never repeat themselves.
Why Live Chat Handoff Needs This
ConvoCore's hybrid approach lets the AI handle initial greetings, FAQ responses, and data collection. When the conversation requires human judgment — complex complaints, negotiations, or emotional situations — the AI transfers to a live agent with the complete conversation transcript, customer history, and AI-suggested responses.
The Problem
- Pure AI chatbots frustrating customers with complex issues
- Pure live chat requiring agents online 24/7
- Customers repeating themselves when transferred from bot to human
- No way to prioritize which conversations need human attention
Key Features
ROI & Results
Hybrid AI + human support reduces agent workload by 60-80% while maintaining 95%+ customer satisfaction scores.
How to Get Started
- Configure your AI chatbot for first-line response
- Set handoff triggers (keywords, sentiment threshold, customer request)
- Connect your live chat agent team or helpdesk
- Deploy — AI handles volume, humans handle complexity
Combine AI + human support — try ConvoCore free
Related Resources
Related Pages
Frequently Asked Questions
How does the AI know when to transfer?
You configure triggers: specific keywords, negative sentiment detection, conversation complexity, or when the customer explicitly asks for a human.
Do agents see the full conversation?
Yes. The complete conversation transcript, customer profile, and AI-generated summary are passed to the agent.
Can I set different rules for different situations?
Yes. Configure different handoff rules for sales inquiries, support issues, complaints, and VIP customers.
Ready to Get Started?
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